Return and Refund Policy

At Therarelief, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re here to make the return and refund process as easy as possible.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The product must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items:

  • Perishable items or products with a short shelf life.
  • Customized or personalized items.
  • Opened or used health and wellness products (unless defective).
  • Gift cards or promotional items.

If you're unsure whether your product qualifies for a return, feel free to contact our customer service team for assistance.

How to Initiate a Return

  1. Contact Us: Email us at info@therarelief.shop with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Instructions: Our support team will provide you with return instructions and a Return Authorization Number (RAN).
  3. Ship the Product: Package the item securely and include all original materials (e.g., manuals, accessories). Use the shipping address provided by our team.

Shipping Costs for Returns:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
  • For defective or incorrect items, we will provide a prepaid return label.

Refund Policy

Refund Processing:

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed back to your original payment method within 10 business days.

Partial Refunds:

  • Partial refunds may be granted if returned items show signs of use or damage not caused by shipping.

Shipping Fees:

  • Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

Exchanges

We do not process direct exchanges. If you wish to exchange an item, please:

  1. Return the original item following the steps above.
  2. Place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@therarelief.shop with:

  • A description of the issue.
  • Photos of the product and packaging (if applicable).

We will replace the item or issue a full refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check your bank or PayPal account for pending transactions.
  2. Contact your payment provider, as it may take additional time to process.
  3. If you still have not received your refund, contact us at info@therarelief.shop for further assistance.

Cancellations

Order Cancellation Policy:

  • Orders can be canceled within 12 hours of placement for a full refund.
  • After 12 hours, cancellations may not be possible as your order will already be in processing.

For cancellations, email us at info@therarelief.shop as soon as possible.

If you have any further questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us at:

Thank you for shopping with Therarelief!